Airbnb review reply templates for every star rating.

Thank you so much for staying, [Guest Name]! We're thrilled you had a great time at [Property Name] and that [specific thing they mentioned] stood out to you. Hope to host you again soon!

Thanks for staying with us, [Guest Name]! We're glad you enjoyed [specific thing they liked]. We've noted what you said about [minor issue] and will look into it. Hope to see you again!

Thank you for the honest feedback, [Guest Name]. We're sorry [specific issue] fell short of what you expected — that's on us, and we're already [fix, or "looking into it"]. We appreciate you staying and hope we can do better next time.

We're sorry to hear your stay didn't go the way you'd hoped, [Guest Name]. [Address the specific issue factually, one sentence.] We've [fix taken, or "taken steps to address this for future guests"]. Thank you for the feedback — it helps us improve.

We're sorry you weren't happy with your stay. To clarify for future guests: [state the fact calmly, no accusation — e.g. "the listing states check-in is at 3pm, and we confirmed this with the guest before arrival"]. We always want to hear from guests directly during a stay so we can fix things in real time.

Thank you for flagging this, [Guest Name] — that's not the standard we hold ourselves to, and we're sorry [Property Name] wasn't as clean as it should have been on arrival. We've [specific fix — e.g. "reviewed our checklist with our cleaning team"]. We hope you'll give us another chance.

Thanks for staying with us, [Guest Name], and we're sorry the noise from [source] affected your stay. It's outside what we can control directly, but we've added a note in our listing so future guests know what to expect. We appreciate the feedback.

Thank you for letting us know about [issue], [Guest Name] — we're sorry it affected your stay. It's already fixed as of [date/timeframe], so future guests won't run into it. We appreciate you taking the time to flag it.