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Trash day and the small instructions that save you the most texts

By Vegard Pedersen4 min read

Trash and recycling rarely make a host's list of things to explain, and they're a common source of mid-stay questions anyway. Not because guests are careless. Most genuinely want to leave things in good shape. It's because every property's setup is different and there's no way to guess it right.

What guests are actually unsure about

Which bin is which, especially if they aren't labelled or don't match the colour scheme used where the guest lives. Whether recycling needs rinsing or sorting. Where the bins physically are, particularly if that's not obvious from inside. And whether there's anything unusual: compost, bulk rules, a specific day certain items can go out.

None of that is knowable from inside your kitchen. All of it is answerable in four lines.

A short paragraph solves nearly all of it

Kitchen trash: take bags out to the gray bin by the driveway.
Recycling: blue bin next to it, please rinse cans and bottles first.
Pickup is Thursday, bins already at the curb are fine to add to.
Nothing else needs sorting.

Four lines, and every reasonable question is answered before it's asked.

Use colours and landmarks, not official terms

Your council calls it mixed dry recyclate or residual waste. Your guest calls it the blue one by the gate.

Official waste-stream names are precise and useless here, because a visitor has never encountered them and can't map them to the physical objects in front of them. Describe bins the way a person would point at them: colour, size, and where they are relative to something obvious.

The same goes for location. "By the side gate, behind the wooden fence panel" beats "in the designated refuse area."

Say what doesn't need doing

"Nothing else needs sorting" does real work.

Plenty of guests are quietly anxious about getting recycling wrong somewhere unfamiliar, especially travelling from a country with different rules. Explicitly ruling out anything more complicated is often more reassuring than the instructions themselves, and it stops the careful guest from spending ten minutes deciding and then messaging you anyway.

Decide whether guests handle bins at all

This is the question most hosts never actually answer, and the ambiguity causes more problems than either decision would.

If collection falls during the stay and you want the bins out, say so plainly, with the day and the time by which they need to be at the kerb. If you don't want guests touching the bins, say that too: leave bags inside, we handle the rest.

The failure mode of silence is specific and annoying. A helpful guest puts the bins out on the wrong day, or puts them out on the right day and nobody brings them back in, and they sit on the pavement for a week. That's a neighbour complaint, and in some places a fine, generated entirely by someone trying to be considerate.

Cover the checkout overlap

The single most-missed case: checkout the morning before, or the morning of, collection.

The guest is leaving at 10am. Collection is at 7am tomorrow. Nobody has told them what to do with the full bin, so they either leave it or drag it out a day early. Either outcome is worse than the one line that would have prevented it.

Pick your answer and write it into the check-out instructions rather than the welcome book, because that's where a departing guest is actually reading. Something as simple as "bag it and leave it in the kitchen bin, we'll take it out" is enough.

Put it where the decision happens

A line in the welcome message helps the guest who read the welcome message. It does nothing for the guest standing in the kitchen at 9pm holding a wine bottle.

Put a small card by the bins themselves, and if the outside bins aren't visible from inside, a second one by the kitchen bin saying where the outside ones are. This is the same principle behind everything else worth printing: the answer belongs where the question happens, not collected in a folder.

Two details that prevent specific complaints

Say where the spare bags are. A guest who can't find a replacement liner either leaves the bin unlined or leaves a full bag on the floor. It's one sentence.

Say what to do with anything large. Furniture, a broken suitcase, a box that won't fit. Without instructions this ends up beside the bins, which is often a collection refusal or a fine. "Leave it in the garage and tell us" costs you nothing and prevents that entirely.

Where this fits

This is a small addition to what you already send, not a message of its own. A trash and recycling template gives you a ready example to adapt, so it's one more thing that never has to be improvised mid-stay.

Filed underGuest communicationtrashsignagecheckouttemplates

Common questions

What should Airbnb trash instructions say?
Which day collection happens, which bin takes what, where the bins live, and where they need to be put out. Colour and location are more useful than the council's official waste-stream names, which guests will not recognise.
Should guests take the bins out?
Only if collection falls during their stay or the morning after checkout, and only if you say so explicitly. Otherwise ask them to leave bags in the bin and handle placement yourself or through your cleaner, which avoids bins left out for days.
Where should trash instructions go?
Physically next to the bins, where the decision is being made. A line in the welcome message helps, but a guest standing in the kitchen holding a bottle is not going to scroll back through a message thread to find out which bin it belongs in.

Put this into practice

The free templates and tools that cover what this article describes.

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