Airbnb guest communication guides
Check-in messages, house rules, Wi-Fi cards, and the small pieces of writing that decide how many questions you field at 11pm.
5 articles
Almost every interruption a host deals with traces back to a piece of writing that was missing, too long, or in the wrong place. A guest texts about the Wi-Fi because the password was in a message they read three days ago. A guest parks in the neighbour's space because the instructions said 'parking available' and nothing more.
The fix is rarely more communication. It is usually shorter communication, positioned where the question actually occurs. These guides cover what to write, how short to make it, and whether it belongs in a message, on a printed card, or on a page the guest opens from their phone.
· 2 min read
What to actually print and post at check-in, not just text
A pre-arrival message helps once. A sign posted at the door helps every single stay, for every guest who forgets or doesn't read the text.
· 2 min read
House rules guests actually follow (and the ones they ignore)
A long list of rules gets skimmed and forgotten. A short one, decided in advance, actually holds. Here's the difference.
· 2 min read
How to make a Wi-Fi card guests actually use
The Wi-Fi password is the first thing most guests look for. A card that gets read in two seconds beats a message they have to go find.
· 2 min read
How to respond to a bad Airbnb review without making it worse
A public review reply is read by future guests, not just the one who left it. Here's how to respond so it helps instead of hurts.
· 2 min read
How to write Airbnb check-in messages guests actually read
Most check-in messages are too long and guests skim past the important part. Here's a structure that actually gets read.