coho

Can guests have visitors over? Writing a visitor rule that works

By Vegard Pedersen3 min read

"Would it be OK if a friend came over for dinner?" It's a reasonable question, and a rule that says only "no parties" doesn't answer it. Without a clear visitor rule, you end up deciding case by case, and guests who don't ask just assume it's fine.

Daytime visitors and overnight guests are different

Most visitor questions are about one of two things:

  • Daytime visitors. A friend for coffee, family for dinner, a colleague dropping something off. Low risk, usually gone by the evening.
  • Overnight stays. Someone sleeping at the property who isn't on the booking. That's an extra guest, with extra wear, laundry, and insurance questions.

Treat them separately. You can be relaxed about one and firm about the other.

Write the rule before anyone books

The time to set the rule is in your listing and house rules, not in a message after someone asks. Guests should know before they book. Our house rules template has a section for this, and our post on house rules guests actually follow explains why short, specific rules work better than long lists.

A good visitor rule answers three things:

  • How many visitors are OK at once.
  • Until when. An end time stops dinner turning into an all-nighter.
  • Who can stay overnight. Usually, only people on the booking.

For example:

Up to two daytime visitors are welcome until 10pm. Only guests on the booking can stay overnight. Please let me know before anyone visits.

That's clear, friendly, and easy to point to if there's a problem.

Why a cap beats a ban

A complete ban on visitors is easy to enforce, but it puts off a lot of good guests. People staying near family, visiting a friend's new baby or in town for a wedding often want someone round for an hour. A cap and an end time lets them, while still ruling out the gatherings you're actually worried about.

If your building or your neighbours make any visitors a problem, a ban is fine. Just say so up front.

Asking to be told

"Please let me know before anyone visits" isn't about permission for each visitor. It's so you're not surprised if a neighbour mentions people coming and going, and so you can spot a booking that's quietly turning into something else. Our post on spotting a party booking covers the signs to watch for before and during a stay.

When a visitor stays the night

If you find out someone not on the booking is sleeping there, raise it calmly and quickly. Ask the guest to add them to the booking, which may mean an extra guest fee if you charge one. Our post on extra guests turning up has wording for this conversation.

Most guests fix it straight away. If they won't, contact Airbnb, since the booking doesn't match who's staying.

Think about your neighbours

Visitors mean more people on the stairs, more noise, more cars. If you share a building, a visitor end time and a quiet-hours rule help keep the peace. A short printed note by the door about keeping noise down in shared areas is a gentle reminder that works better than another line in the house rules nobody rereads.

Visitors and your security

Every visitor is someone you haven't screened who now knows where the key or code is. For most stays that's fine. If it bothers you, change smart lock codes between every booking, and don't use a lockbox code that stays the same for months. A visitor rule protects the house; a fresh code protects the next guest.

Be consistent

Whatever rule you choose, apply it the same way to every guest. If you allow one guest's visitors and refuse another's, the second guest will notice, and it'll show up in a review. A clear, written rule is what lets you say yes or no without it feeling personal.

Filed underGuest communicationhouse-rulesmessagingsafety

Common questions

Can I ban visitors completely?
Yes, you can set a no-visitors rule in your house rules. It's simple to enforce but can put off guests visiting family or friends in the area, so many hosts allow a small number of daytime visitors instead.
What if a visitor stays the night?
Anyone staying overnight is effectively an extra guest. Ask the guest to update the booking, which may involve an extra guest fee. Our post on extra guests covers how to handle it.
Does AirCover cover damage caused by a guest's visitor?
The booking guest is responsible for their visitors during the stay, so damage caused by a visitor is generally treated like damage caused by the guest. Check the current AirCover terms for the details.

Put this into practice

The free templates and tools that cover what this article describes.

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