August 12, 2026 · 2 min read
House rules guests actually follow (and the ones they ignore)
Somewhere between "no rules at all" and a house rules section that reads like a lease agreement, there's a version that guests actually read and actually follow. Most listings land closer to the lease agreement.
The problem isn't that guests don't respect rules. It's that a wall of them, most covering situations that will never come up at your specific property, buries the two or three that actually matter.
Why the long list backfires
A guest skimming twelve bullet points before check-in isn't absorbing all twelve, they're pattern-matching for anything that looks unusual, then moving on. The rule that actually matters for your property, maybe it's about the shared driveway, or the noise-sensitive neighbor, gets the same half-second of attention as "no illegal activity," which nobody needed spelled out in the first place.
Cut anything that's obvious, illegal, or already covered by Airbnb's own policies. What's left is what actually needs saying.
What to actually include
- Quiet hours, if the property has neighbors close enough to matter
- Max guest count, stated as a number, not "reasonable amount"
- Smoking policy, one line
- Pet policy, one line, only if it's not already clear from the listing
- Anything specific to your property that a generic rule wouldn't cover: a shared wall, a driveway that isn't obviously private, a pool with a curfew
Five or six lines, not fifteen. If you find yourself writing a rule for a situation that's never actually happened, cut it and add it later if it ever does.
Decide before you need to, not during
The rules that cause the most friction aren't the ones written down, they're the ones improvised in the middle of a message thread when a guest asks to bend one. Deciding your actual position on pets, extra guests, and late checkout before your first booking means you never have to make that call under pressure, tired, mid-conversation, with a guest waiting on a reply.
Whatever you decide, write it down and hold to it consistently. A rule you enforce for one guest and wave off for the next teaches guests that all of your rules are negotiable, including the ones you actually care about.
Where to put it
Once you've got the short version, it belongs somewhere a guest sees it early, not buried at the bottom of a long welcome message. A house rules template gives you a ready example to start from, short enough that guests actually read the whole thing.
Coho builds small, focused tools for hosts running this stuff themselves, like a free guest welcome book and an AI listing health check.
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